Customer Obsession

The Growth Advantage Workshop

Tue, November 3

4:00 PM - 9:00 PM

Ticket Price

RON 600.00

​In today's market, products, services, and even business models can be replicated. What remains difficult to copy is an organization's ability to consistently create value that customers recognize, reward, and remain loyal to.

REGISTER HERE

UPCOMING

Customer Obsession: The Growth Advantage Workshop

Half day.
Full impact.

OPEN COURSE

“Customer first” is easy to say. Learn how to spot what customers truly value, make decisions that reflect it, and turn those decisions into measurable growth.

Join us for a high-impact session that challenges conventional thinking and offers actionable approaches to building truly customer-led organizations.

  • Uncover why "customer first" is one of the most overused and underdelivered promises in business.

  • Learn how customer obsession contributes directly to growth, retention, profitability, and customer lifetime value.

  • Discover why what customers do is often more important than what they say, and how to identify the moments that matter most.

  • Assess your organization's customer-centric maturity and identify opportunities to accelerate transformation.

  • Learn practical approaches for converting customer insights into strategic decisions and high-impact actions.

  • Distinguish between quick wins that improve customer outcomes immediately and structural changes that create sustainable competitive advantage.

  • Gain a leadership framework for embedding customer value into everyday decisions, priorities, and organizational culture.

Amelia Podariu

Customer Centricity Strategist

A strategist, facilitator, and customer growth expert with over 20 years of experience helping organizations unlock competitive advantage through deep customer understanding. Her expertise spans consumer insights, customer experience, innovation, neuromarketing, and strategic foresight, enabling leaders to translate customer intelligence into profitable business decisions.

​Certified by the Customer Institute (CCCX) and a member of the International Association of Facilitators (IAF), Amelia has guided professionals and organizations in transforming customer insight into measurable growth, stronger customer loyalty, and sustainable differentiation.

​Recognized for her ability to connect human behavior, business strategy, and emerging market trends, she challenges conventional thinking and equips leaders with practical frameworks to create organizations that customers choose, value, and advocate for. Her sessions are known for combining strategic depth, real-world application, and actionable insights that participants can immediately apply to drive business impact.

Guests

Nicoleta Iancu

Sr Director Customer Care, eMAG Group

Strategist with over 15 years of experience in operational transformation, cost optimization, and sustainable scaling within large organizations. She leads Customer Care operations of 950+ FTE across 3 countries, managing complex programmes focused on reducing cost-to-serve by 30–55%, improving first contact resolution, optimizing CX, standardizing operations across countries, and integrating generative AI (GenAI) at scale. She takes a structured, data-driven approach anchored in measurable outcomes.

Greg Rondin

Head of Customer Success & Delivery, Veridion

Bringing 15+ years of operational leadership across the European tech ecosystem. As an ex-UiPath leader and all-in startup operator, he has navigated companies through every growth stage from Seed funding through Series A to E, acquisitions, and IPO. At Veridion, Greg leads global customer experience and delivery strategy following its $20M Series A round.

Alexandra Ilie

Head of Contact Center, ING

Alexandra’s story is one of growth, purpose, and passion rising through the ranks from Contact Center Agent to leading the very teams she once was part of. Her leadership philosophy, "bringing the rainbow after the rain," shines through in how she supports both customers and colleagues, especially during times of change.
With a deep belief in the power of human connection and lifelong learning, Alexandra brings an uplifting and people-first perspective to the ECC stage- one that resonates deeply in today’s rapidly evolving contact center landscape.

Frequently Asked Questions

  • The cost of the course is 100 EUR + VAT (600 ron).

  • Sure, why not?

    Bank transfer details: 

    ​BEYOND BUSINESS SCHOOL S.R.L.

    ​CUI: RO48763538

    ​ING - RO02INGB0000999914387139

    ​Wise - RO91BREL0005602073160100

  • Of course you can:

    ​https://buy.stripe.com/aFa5kDcEa1BCg42b6paAw00

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